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FAQs: Escalations

What are escalations?​

Escalations are raised for complex issues requiring expert human intervention, ensuring timely resolution and minimal disruption to business operations. Typically, escalations are raised when Awetonet.io has exhausted all possible troubleshooting steps.

When does an escalation occur?​

Escalations typically occur for issues that require specialized intervention beyond the platform's control. Examples include hardware faults, connectivity issues such as internet outages, or unplugged physical cables.