Target User Groups
Awetonet.io is designed for the ultimate collaboration amongst different user groups. Every stakeholder in the network management chain will be able to view the same network information as the single-source-of-truth and allocate different permissions accordingly.
The platform has been designed based on the following user groups:
- Managed Service Providers(MSPs), System Integrators(SIs)
- Site/Hotel Operators, Corporate IT Teams
- Network Engineers / Service Delivery / Helpdesk Agents
- Managed Service Providers(MSPs), System Integrators(SIs)
- Site/Hotel Operators, Corporate IT Teams
Managed Service Providers(MSPs), System Integrators(SIs)
The user group who implements and manages the network for their clients throughout the contract lifecycle; resellers
In this scenario, the MSP/SI uses Awetonet.io to manage multiple customers through a single platform. The MSP can invite different client to the different site/site groups.
Typically, the MSP/SI would have created the organisation, and own the licenses.
Awetonet.io simplifies the overall management process for MSPs and SIs by:
Allowing MSPs/SIs to invite their clients to the Sites they manage
- Reducing need to create reports, documentation, diagrams which can be delayed due to traditional communications
Requesting approval from clients
- With Email and Telegram notifications, clients can approve(or reject) immediately on disruptive actions requests
Assigning different permissions to different employees, based on roles
- For example, users with role
Call Centre Agentwill not be able to reboot a node, however, aSystems Engineercan
- For example, users with role
Centralizing Faults and Notifications for all remote sites
- A single portal to manage and identify all faults within the network
Site/Hotel Operators, Corporate IT Teams
The user group who is in charge or owns many remote sites, and have an external MSPs managing the network; end-users
In this scenario, the corporate IT Team uses Awetonet.io to manage multiple remote sites through a single platform. The corporate IT Team can control MSP/SI/Vendor access to the different sites/site groups.
Typically, the IT Team, would have created the organization, and own the licenses.
Allowing Site Operators and IT Teams to invite their MSPs to the different sites
- This also means Site Operators can easily change out MSPs anytime they have to
Controlling Disruptive Network Actions
- Site Operators can define permissions to MSPs(and their staff) and disallow them from making any disruptive actions
View and Measure performance of MSPs
- With all the information on hand, Site Operators can track and measure the performance of MSPs, ensuring they adhere to the agreed Service-Level-Agreement(SLA)